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Chewy is the best! They replaced damaged items no question, and are all-around compassionate and professional. Also, if you’re a Costco member, their Kirkland Brand Maintenance dry food (purple bag) is equal in quality to Hill’s Prescription Diet, and much less expensive, as long as you get it in the store. I’ve bought it for over 25 years and never had a neutered male develop a urinary tract problem with this product. My cats have never gotten bored with it.